Terms of Service

• Free Estimates: We provide free, no-obligation estimates for all services
• Written Proposals: All work is documented in detailed written proposals
• Price Validity: Estimates are valid for 30 days from the date provided
• Additional Work: Any work beyond the original scope requires written approval and may incur additional charges
• Emergency Services: Emergency response may be subject to premium pricing due to urgency and after-hours service

• Payment Methods: We accept cash, check, and major credit cards
• Payment Schedule: Payment is due upon completion of services unless other arrangements are made in writing
• Large Projects: Projects over $2,000 may require a deposit or progress payments
• Late Payments: Accounts past due may be subject to a 1.5% monthly service charge
• Insurance Claims: We can work directly with insurance companies for covered claims

Customers are responsible for:

• Providing accurate information about property conditions and tree locations
• Ensuring clear access to work areas and removing obstacles as requested
• Securing pets and ensuring they do not interfere with work operations
• Notifying us of any underground utilities, irrigation systems, or hidden hazards
• Obtaining any required permits or homeowner association approvals
• Being present or available by phone during service delivery

• Workmanship Guarantee: We guarantee our workmanship for 30 days from completion
• Satisfaction Guarantee: We strive for 100% customer satisfaction and will address any concerns promptly
• Tree Health: We cannot guarantee the survival or health of trees after treatment, as many factors affect tree health
• Weather Conditions: We are not responsible for damage caused by severe weather events after service completion

• Customer Cancellation: Services may be cancelled up to 24 hours before scheduled work without penalty
• Weather Delays: Work may be postponed due to unsafe weather conditions
• Rescheduling: We will work with customers to reschedule cancelled appointments promptly
• Emergency Services: Emergency response services cannot be cancelled once crews are dispatched

Safety is our top priority. We:

• Follow all OSHA safety regulations and industry best practices
• Use professional-grade safety equipment and protective gear
• Conduct pre-work safety assessments and briefings
• Coordinate with utility companies when working near power lines
• Maintain current licenses and certifications
• Provide ongoing safety training for all crew members

In the event of a dispute:

• We encourage direct communication to resolve issues promptly
• Formal complaints should be submitted in writing within 30 days
• We will investigate all complaints and respond within 10 business days
• Unresolved disputes may be subject to mediation or arbitration
• Georgia state law governs all agreements and disputes

These Terms of Service may be updated from time to time. Material changes will be communicated to customers through our website or direct notification. Continued use of our services constitutes acceptance of updated terms.